We process requests 24/7
We work 24/7, so that you always have the opportunity to get a quick advice on any issue
Support 360 — platform for inquiries and consultations on Visa services
Support 360 managers will help and advise on all Visa services and products, tell you in detail how a particular service works.
How do we work?
In any way convenient for you
In a messenger or via mail
Absolutely for everyone
The service is available for all Visa cardholders regardless of category
Who do we work with?
We provide consulting for bank managers on all Visa products and services 24/7.
Managers can leave requests from the clients, get quick feedback and help on the issue.
We also help every client who has a Visa card.
Every Visa cardholder can get a quick and high-quality consultation on their issue an leave feedback after.
What questions can I contact Support 360 for?
Airport services
from Visa
DragonPass
- How to check the availability of a lounge at the airport?
- What are the rules for using the service?
- What should I do if I lost my account data?
VIP Lounge
- How many free visits are available?
- Does free admission apply to guests of a premium cardholder?
- Which cards are eligible for the offer?
Discount for car rent
- What is the discount percentage?
- How to use the service correctly?
- What if the discount didn’t work?
Fast Track
- Can I bring my child with me?
- How to get the service?
- What to do if the entry was denied?
Promotions and offers
from Visa
- Discounts and compliments in the restaurant collection from Visa
- Free PCR test
- Discounts on shopping and entertainment
- Free subscription to MEGOGO and Forbes services
- Feedback on promotions and offers from Visa
- Discounts and special offers for hotel bookings
- Discounts for car rent worldwide
Visa insurance
- Do I need to print my insurance policy before my trip?
- What are the terms of Visa travel insurance?
- How to fill out an insurance certificate correctly?
- How will compensation be carried out if an insured event occurs?
- What are the conditions for activating the insurance policy?
- What is purchase insurance against damage or theft?
How do I contact Support 360?
Questions and answers
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This is a team of professionals who will advise on all promotions and offers from the Visa payment system.
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Consultations on existing promotions, offers, receiving and processing feedback, as well as clarifying the information provided on the official website: https://www.visa.com.ge/en_GE
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It is possible to communicate through the following channels:
- Via VisaConcierge chatbot
- By email: [email protected]
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The service is available for cards issued with the Visa payment system.
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In touch with you 24/7.
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The service is provided free of charge.
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The Visa support service is ready to help without any restrictions in any question on services and promotions from the payment system.
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The availability of airport services can be checked via the VisaConcierge chatbot.
To do this, click the Visa Travel button, select the required service and then click “Check availability of services”.*
*Before that, don’t forget to add the card that needs verification in the bot 😉
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In the Visa Airport Companion application, in the “Overview” section, you can view the available lounges by selecting the desired airport or country.
There is also a link to the list of lounges on the main screen.
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Fast Track will help you get through the aviation security and fast track areas.
In order to use the service, head to the Aviation Security Pass and look for the new, brightly colored Fast Track sign. Attach your premium Visa card to the validator at the turnstile and proceed to the fast track area.
The website with detailed information on the service: https://www.visa.com.ge/en_GE/pay-with-visa/promotions/fast_track_international.html
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Your insurance with automatically take effect if before the trip you:
- Paid for round-trip tickets with a Visa premium card.
- Booked and paid for accommodation with a premium Visa card before the start of the trip.
- Paid for both tickets and accommodation before the start of the trip with a Visa premium card.
It is recommended to fill out an insurance certificate before starting the trip, as it may be requested at customs control.*
*The VisaConcierge chatbot will also help you to fill out the insurance certificate.
Duration — 90 days per trip, but not more than 183 days a year. If the trip lasts more than 90 days, it is considered completely uninsured.
Your insurance begins and ends upon departure and entry into the country of permanent residence.
The website with detailed information: https://www.visa.com.ge/en_GE/pay-with-visa/promotions/travel-insurance.html
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Certainly! You can access a wide range of offers when paying for travel, food and alcoholic beverages, paying at restaurants and shops, buying sports goods, paying for entertainment and much more.
Website with detailed information: https://www.visa.com.ge/en_GE/pay-with-visa/promotions.html